Terms & Conditions

Last updated: September 2026

Welcome to Viollet. These Terms & Conditions apply to your use of our website and to purchases made through our online store.

By using our website or placing an order, you agree to these Terms & Conditions.

About Viollet

Viollet is an online fashion and accessories store serving customers in the United Kingdom.

For questions about our website, products or orders, please contact us at:

Email: support.viollet@gmail.com

Using Our Website

You agree to use our website lawfully and responsibly.

You must not use our website for any unlawful purpose or attempt to interfere with its operation, security or functionality.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website.

Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, monitor or screen settings.

Please carefully review the product description, available options and size information before placing an order.

Prices

All prices displayed on our website are shown in British Pounds (GBP) unless otherwise stated.

Prices may change from time to time. Any price applicable to your order will be the price displayed at the time you complete your purchase.

Any applicable delivery charges will be clearly displayed before you complete your order.

Orders

When you place an order, you are making a request to purchase the selected products.

After your payment has been successfully confirmed, you will receive an order confirmation by email.

Please ensure that your delivery and contact information is correct before completing your purchase.

We reserve the right to refuse or cancel an order where reasonably necessary, including where there is an apparent pricing error, suspected fraudulent activity, product availability issue or other legitimate reason.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Payment

Payment must be successfully authorised before an order can be processed.

Available payment methods will be displayed at checkout and may include credit and debit cards and PayPal.

Payment processing is handled by the relevant payment provider. We do not have access to your full payment card details where these are processed directly by the payment provider.

Delivery

We currently deliver to customers in the United Kingdom.

Standard Shipping: FREE — estimated delivery within 12–18 business days.

Express Shipping: £15.00 — estimated delivery within 7–12 business days.

Orders are normally processed within 1–3 business days after payment has been confirmed.

Delivery times are estimates and may vary due to factors including the destination, shipping carrier, customs processing, peak periods or circumstances beyond our reasonable control.

For further information, please refer to our Shipping & Returns policy.

Order Cancellation

If you wish to change or cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist with cancellation requests before the order enters the fulfilment or shipping process.

This does not affect any statutory cancellation rights you may have under applicable UK consumer law.

Returns and Refunds

Your statutory consumer rights are not affected by these Terms & Conditions.

If you wish to return an item or request a refund, please contact us before sending anything back.

Returns and refunds are handled in accordance with applicable consumer law and our relevant return policy.

For further information, please refer to our Shipping & Returns policy.

Damaged, Defective or Incorrect Products

If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible.

Please provide your order number and, where possible, photographs of the item and packaging.

We will review the issue and provide appropriate assistance.

Nothing in these Terms & Conditions limits or excludes any legal rights that cannot lawfully be limited or excluded.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images and other materials, is owned by or licensed to Viollet.

You may not reproduce, distribute, modify or commercially use our website content without appropriate permission.

Website Availability

We aim to keep our website available and operating correctly. However, we cannot guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify parts of the website where necessary for maintenance, security, updates or other operational reasons.

Third-Party Services

Our website may use third-party services, including payment providers, website services, delivery providers and other technology providers.

Third-party services may be subject to their own terms and privacy policies.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use and protect your personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.

The latest version will be published on this page.

Governing Law

These Terms & Conditions are governed by applicable law.

Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to customers in the United Kingdom.

Contact Us

If you have any questions about these Terms & Conditions, please contact:

Viollet Customer Support