Privacy Policy

Last updated: September 2026

At Viollet, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact us.

Information We Collect

Depending on how you use our website, we may collect information such as:

Your name
Email address
Billing and delivery address
Telephone number, where provided
Order details and purchase history
Information you provide when contacting our customer support team
Technical information about your device and use of our website

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Send order confirmations and delivery updates
Provide customer support
Respond to enquiries
Process refunds or other requests relating to your order
Improve our website, products and customer experience
Detect and prevent fraud, misuse or security issues
Comply with legal and regulatory obligations

Lawful Basis for Processing

Where applicable, we process your personal information on the following lawful bases:

Contract: to process and fulfil your order and provide services you have requested.
Legal obligation: where we are required to process information to comply with applicable laws.
Legitimate interests: where processing is necessary for the operation, security and improvement of our business, provided that your rights and interests are not overridden.
Consent: where we ask for your consent, such as for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

Payment Information

Payments are processed through the payment methods and payment providers available at checkout.

Viollet does not have access to your full payment card details where these are processed directly by the relevant payment provider.

Payment providers may process your information in accordance with their own privacy policies.

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business and fulfil your order.

This may include:

Payment service providers
Delivery and shipping providers
E-commerce and website service providers
Order fulfilment or supplier partners
Technology and security providers
Professional advisers where necessary
Authorities or other organisations where required by law

We only share information where there is a legitimate reason to do so and, where required, appropriate safeguards are used.

International Transfers

Some service providers or suppliers involved in operating our website, processing payments or fulfilling orders may be located outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, meeting legal obligations, resolving disputes and enforcing our agreements.

When information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, improve performance, understand how visitors use the website and, where applicable, support marketing activities.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage cookie preferences through your browser and any cookie controls provided on our website.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to request restriction of processing
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: support.viollet@gmail.com

Please include enough information for us to understand your request and assist you.

Complaints

If you are concerned about how your personal information is being handled, please contact us first so that we can try to resolve your concern.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

For customers in the United Kingdom, this is generally the Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, data processing practices or legal requirements.

Any updated version will be published on this page.

Contact Information

Viollet