Store Policy

Welcome to Viollet.
 

We are committed to providing our customers with a simple, secure and enjoyable online shopping experience. This Store Policy explains how orders, payments, products, delivery and customer support are handled when you shop with Viollet.
 

Orders

When you place an order through our website, you will receive an order confirmation by email.

Please make sure that your delivery address, email address and other contact details are correct before completing your purchase.

 

Once an order has been placed, we will begin processing it after payment has been successfully confirmed.
 

Order Processing

Orders are normally processed within 1–3 business days after payment has been confirmed.

Once your order has been dispatched, you will receive shipping information by email when tracking information is available.
 

Product Information

We make every reasonable effort to ensure that product descriptions, photographs, measurements, colours and other product information displayed on our website are accurate.
 

Please note that colours may appear slightly different depending on your device, monitor or screen settings.
 

For clothing and footwear, please carefully review the size information provided on the relevant product page before placing your order.
 

Pricing
 

All prices displayed on our website are shown in British Pounds (GBP) unless otherwise stated.
 

The price applicable to your order will be the price displayed at the time you place your order.
 

Any applicable delivery charges will be clearly displayed before you complete your purchase.
 

Payment
 

Available payment methods will be displayed during checkout.
 

Payment must be successfully authorised before an order can be processed.
 

We do not have access to or store your full payment card details when payment is processed through our payment provider.
 

Shipping
 

We currently ship to customers in the United Kingdom.

 

Standard Shipping
 

FREE

Estimated delivery: 12–18 business days
 

Express Shipping

£15.00
 

Estimated delivery: 7–12 business days
 

Please allow 1–3 business days for order processing before dispatch.
 

Delivery times are estimates and may vary due to factors such as the destination, shipping carrier, customs processing, peak periods or other circumstances beyond our reasonable control.
 

For full information, please refer to our Shipping & Returns policy.
 

Order Changes and Cancellations
 

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist with cancellation requests before an order has entered the fulfilment or shipping process.
 

Once an order has been processed or dispatched, it may no longer be possible to cancel it before delivery.

This does not affect your statutory consumer rights, including any applicable cancellation rights under UK consumer law.
 

Returns and Refunds
 

Your statutory rights as a consumer are not affected by our policies.
 

If you wish to return or cancel an order, please contact us before sending any item back. We will provide the appropriate return instructions.
 

For information about cancellation periods, return conditions and refunds, please refer to our Shipping & Returns policy.
 

Where applicable, refunds will be processed in accordance with UK consumer law and our applicable return policy.
 

Damaged, Defective or Incorrect Items
 

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
 

Please provide your order number and, where possible, clear photographs of the item and its packaging so that we can assess the issue and assist you.
 

Nothing in this policy limits or excludes any rights you may have under applicable consumer law.
 

Delivery Issues
 

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will do our best to assist you and, where tracking is available, help you check the status of your delivery.
 

Customer Support
 

If you have any questions about an order, product, delivery, payment or return, please contact us at:

Email: support.viollet@gmail.com
 

Please include your order number whenever possible so that we can assist you more efficiently.
 

We aim to respond to customer enquiries within 1–2 business days.
 

Privacy
 

Any personal information provided when placing an order or contacting Viollet will be handled in accordance with our Privacy Policy.
 

Please review our Privacy Policy for further information about how personal information is collected, used and protected.
 

Policy Updates
 

We may update this Store Policy from time to time to reflect changes to our services, website or legal requirements.
 

Any updated version will be published on this page.
 

Contact
 

If you have any questions regarding this Store Policy or your order, please contact:

Viollet Customer Support
Email: support.viollet@gmail.com